DMC contract checklist: what to agree before the deposit.

Attach the agreed itinerary and budget version. List the services the DMC owns, the services you or another vendor own, staffing hours, guest count assumptions, named account and operations contacts, subcontractor responsibilities and the approval path for changes.

Ask whether supplier bookings are confirmed or merely held, when holds expire, and who will communicate a substitution. If the proposed venue or activity is essential, say what approval is required before it changes.

Document emergency contacts, the on-site escalation path, backup plans for critical services and who can authorize extra spend under time pressure. Ask which licenses and insurance are appropriate to the work and request evidence where needed. Data handling and guest privacy may need their own terms, especially if you share personal details.

ADMEI’s Accredited DMC standards require written contracts covering services, fees, billing and termination, and also address insurance and regular client communication. They are a useful reference, while your agreement still needs to reflect the destination and program.